Refund & Cancellation Policy

1. Refund Policy

bunnie.io operates on a no-refund policy for all subscription plans and one-time purchases. Please carefully review our service offerings before making a purchase.

• All sales are final and non-refundable once processed.
• We do not provide refunds for:
  • Partially used subscription periods
  • Service dissatisfaction
  • Accidental purchases
  • Non-usage of the service during the subscription period
• This no-refund policy applies to all payment methods and subscription tiers.

2. Exceptional Circumstances

In extremely rare circumstances, we may consider refund requests in the following situations:

• Technical Issues: If our service experiences a significant outage (exceeding 48 consecutive hours) that prevents you from accessing core features, we may issue a partial refund or service credit at our discretion.
• Duplicate Charges: If you have been charged multiple times for the same subscription period due to a verified payment processing error on our end.

All exceptional circumstance claims must be submitted within 7 days of the purchase date with supporting evidence to support@bunnie.io.

3. Cancellation Policy

You may cancel your subscription at any time. To request cancellation, please follow these steps:

• Email Request: Send a cancellation request to support@bunnie.io with the subject line "Subscription Cancellation Request" and include:
  • Your registered WhatsApp phone number
  • The email address associated with your account
  • Subscription plan details
• Processing Time: Cancellation requests will be processed within 3 business days of receipt.
• Confirmation: You will receive a cancellation confirmation via WhatsApp or email.

4. Contact Information

For any questions or concerns regarding this Refund and Cancellation Policy, please contact:

5. Policy Changes

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of bunnie.io after any modifications constitutes your acceptance of the updated policy.