Bunnie is an AI-powered virtual friend available 24/7 on WhatsApp that provides emotional support, genuine conversations, and uplifting vibes in a completely judgment-free environment.

How does Bunnie work?

Bunnie works through WhatsApp, offering features like text, image, audio, and video messaging. It uses sentiment analysis and advanced memory to adapt to your communication style and personal interests, creating a personalized AI chat experience.

Is Bunnie secure to use?

Yes, Bunnie offers end-to-end encryption, strict content policies, and inclusive design for all genders and backgrounds, ensuring secure and respectful conversations for everyone.

Who can benefit from using Bunnie?

Bunnie is perfect for anyone feeling lonely, overwhelmed, or just needing someone to talk to. It serves as an emotional support AI, confidant, and safe space for meaningful conversations and daily motivation.

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Privacy Policy

Last Updated: 24 January 2025

Welcome to bunnie.io, a WhatsApp-based AI chatbot service offered by Sucetas Technologies (registered in India). We respect your privacy and are committed to protecting any personal data ("Personal Data") that we collect from or about you through WhatsApp. By messaging bunnie.io on WhatsApp, you consent to this Privacy Policy and our Terms of Use.

1. Who We Are

bunnie.io ("we," "us," or "our") is an AI companion service accessible through WhatsApp. Sucetas Technologies is an Indian-registered entity that operates and maintains the bunnie.io chatbot. We process your Personal Data strictly for providing our Services via WhatsApp.

2. Scope of This Privacy Policy

This Privacy Policy applies when you interact with our AI companion on WhatsApp. It covers:

The messages (text, images, audio, or video) you send to bunnie.io on WhatsApp.
Metadata such as your WhatsApp phone number, profile name, timestamps, and any additional data WhatsApp shares with us to enable the chatbot.

Important Note:

We do not use this data for any purposes other than delivering and improving our Services. Specifically, we:

Do not use your conversation data to train AI models.
Do not sell or rent your Personal Data to third parties.
Do not share your data for marketing or advertising purposes.

3. WhatsApp Data Sharing

bunnie.io operates as a third-party service integrated with WhatsApp. By using our Services, you acknowledge and agree that:

WhatsApp shares your phone number and interaction data with us to enable the chatbot functionality (e.g., delivering messages, media).
Your use of bunnie.io is also governed by WhatsApp's Terms of Service and WhatsApp's Privacy Policy, and you should review these documents as well.
We do not store your WhatsApp messages beyond what is necessary to deliver responses and maintain limited chat history, unless required by law or legitimate legal obligations.

4. Personal Data We Collect

We only collect the minimum data required to provide our Services:

WhatsApp Messages & Media
- Text, images, audio, or video content you send to bunnie.io on WhatsApp.
- This may include any personal information you choose to share in your messages.
Metadata & Phone Number
- Your WhatsApp phone number, profile name, timestamps of your interactions, and any read receipts or delivery confirmations provided by WhatsApp.
- Additional personal data you provide, such as your name, age, contact number, country, and gender.
Additional Personal Data
- Name: To personalize your interactions with the AI companion.
- Age: To provide age-appropriate content and features.
- Contact Number: For WhatsApp communication and account verification.
- Country: To comply with regional regulations and provide localized services.
- Gender: To personalize AI responses and recommendations.
Payment Information
- If you choose to purchase paid features or subscriptions via bunnie.io website, we may collect payment-related information. Payments are processed through Razorpay, a trusted third-party payment gateway.
- We do not store your full credit card or payment details on our servers.
- Your payment information is securely handled by Razorpay in accordance with their Privacy Policy.
- Razorpay may collect data such as your name, email, phone number, billing address, and payment method details, as necessary to process the transaction.

5. How We Use Your Data

We use your Personal Data only for:

Chat Delivery & AI Responses
- Processing your messages to generate and send you chatbot responses.
Customer Support
- Handling any queries or issues you raise about our Services.
Service Improvement
- Reviewing anonymized or aggregated interaction data (e.g., message volume) to diagnose issues, improve bot performance, and enhance user experience.
- We do not use your data to train AI models.
Legal & Security Purposes
- Detecting, investigating, or preventing unauthorized access, fraud, or abuse.
- Complying with applicable laws or lawful requests from government authorities.

6. Data Retention

We retain your WhatsApp phone number and chat interactions only as long as needed to provide you with chatbot responses and maintain basic chat history for 30 days, unless legal requirements mandate a longer period.
After 30 days, we anonymize or delete your chat content, unless otherwise required by law.

7. Security Measures for WhatsApp Data

WhatsApp End-to-End Encryption
- Messages between you and bunnie.io are encrypted in transit by WhatsApp's end-to-end encryption.
Data Storage on Our Servers
- We securely store the minimal chat data needed to respond to your queries.
- Access is restricted to authorized personnel, and we use safeguards (e.g., access controls, firewalls) to protect stored data.

Despite these measures, no electronic transmission or storage is completely secure. We encourage you to avoid sharing highly sensitive information in your WhatsApp messages.

8. Children's Privacy

According to WhatsApp's policy, users must be at least 13 years old. By using bunnie.io on WhatsApp, you confirm you meet WhatsApp's age requirements. We do not knowingly collect Personal Data from children under 16. If you believe a minor has used our service, please contact us at grievance@bunnie.io, and we will take steps to remove any associated data.

9. Indian Legal Requirements

We comply with India's Digital Personal Data Protection Act (DPDPA), 2023 and any other relevant regulations. You have the right to:

Access your Personal Data.
Correct or update inaccuracies in your data.
Delete your Personal Data (subject to legal obligations).

To exercise these rights, contact us at grievance@bunnie.io. By messaging bunnie.io on WhatsApp, you consent to the collection and processing of your data under this Privacy Policy.

10. Grievance Officer

Pursuant to Indian law, we have appointed a Grievance Officer to address any concerns related to your Personal Data or our data practices. If you have questions, complaints, or requests regarding your data, you may contact:

Name of Grievance Officer: Sunny Dhakane

Email: grievance@bunnie.io

We will acknowledge and resolve your concerns within 30 days of receiving your complaint or request, as mandated by Indian regulations.

11. Third-Party Services

bunnie.io relies on:

WhatsApp as a messaging platform. Please see WhatsApp's own Privacy Policy for details on how they handle your phone number, metadata, and communications.
Cloud Providers (e.g., AWS, Google Cloud) to host and process minimal interaction data. Such data may be stored on global servers; however, we ensure compliance with Indian data protection laws and implement necessary safeguards.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be communicated via a WhatsApp message or other prominent notice. The "Last Updated" date at the top indicates when the latest changes took effect. Continued use of bunnie.io on WhatsApp after any updates constitutes acceptance of the revised Privacy Policy.

13. Use of Large Language Models (LLMs)

13.1 Nature of Responses

LLMs generate text based on patterns from large datasets. This means that responses may sometimes be inaccurate, incomplete, outdated, or misleading.
You may also receive content that is offensive, inappropriate, or unsuitable.
You should not rely on the chatbot's responses as factual or complete.
Use your discretion before acting on any information.

13.2 No Professional Advice

The chatbot's outputs are for informational purposes only.
They do not replace professional advice (e.g., legal, medical, financial).
Always seek professional guidance for critical matters.

13.3 Your Responsibility

You are responsible for any content you send to the chatbot.
You are responsible for how you choose to interpret or act on its responses.
Avoid sharing sensitive, confidential, or personal information, as no system is guaranteed to be completely secure.

13.4 Data Usage for AI

We do not use your conversations to train our AI models.
We do not sell or share your conversation data with third parties for AI training, advertising, or marketing.
Your messages are processed in real-time solely to deliver chatbot responses.

13.5 Accuracy and Limitation of Liability

While we strive to provide useful responses, we do not guarantee their accuracy, completeness, or reliability.
You acknowledge that any reliance on chatbot responses is at your own risk.
We disclaim liability for any errors, damages, or losses arising from chatbot-generated content.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to:

Sucetas Technologies

Email: privacy@bunnie.io

Grievance Officer Email: grievance@bunnie.io

We will do our best to address your inquiries promptly and fairly.

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